2006-03-31 to JIM THOMSON
2006-03-31 to JIM THOMSON
Jim.
A couple of things.
1. I will attempt to attach the Honda sheet that I am using for my references.
2. I received the credit report for Calif. Sure enough it has "Mr. Gumball" and other incorrect information on it. Do you remember the sheet that I sent to you about my credit reports?
3. What I was giving you, over the phone was a "Clinical Diagnosis" of the interview process at KTC. Treat it as a report, not an incrimination of you or your methods.
4. It seems to me that every time I said something, that you came back with a "reflex" reply.
Wow, that is NOT the way to do business!
Just accept the statement and say "thank you".
Make a note, if necessary that this candidate need more coaching in...
5. You kept on saying that "I told you this" or "I went over this with you"...
Jim, do you remember me telling you about how I receive information.
"I receive information from READING a memo or an e-mail."
Talking to me, telling me something has NO effect.
---
As a business man, a recruiter, a seller of services, a person deeply involved in human communications, you need to:
A. Recognize HOW other people get their information (in to their brains, into their awareness).
B. Act upon that recognition, (that you have perceived) and "spoon feed" people / candidates / customers information in the "method they need.
MOST SERIOUS ITEM. PAY ATTENTION ON THE PHONE!
6. About your telephone manners.
---
As a communicator you need to sit down and examine what you are doing.
---
I am an older person and I can tell when someone is not paying attention.
When someone is not giving me their FULL time and attention.
When someone is multi-tasking, while on the phone.
When someone, on the phone, is listening to someone else.
---
Jim, it is not that you are talking to me and THEN making notes,
it was that during the ENTIRE conversation, I NEVER had your attention.
---
(The "reflex reply" that you can make is that you did pay attention.
My "reflex reply" is that my perception is that I NEVER had your full attention).
---
A phone conversation with people / candidates / customers is not the time for multi-tasking.
--
I have seen good communicators, actually stand-up, when talking on the phone.
---
If you have to talk to someone else in the room, let the person on the phone know what is going on, ask their permission to talk, cover up the receiver, and come back to the conversation as soon as possible.
---
If there is noise or something else going on, find ways to ignore it. Wear earphones if necessary.
Stand and face the wall, if necessary.
Pat
Jim.
A couple of things.
1. I will attempt to attach the Honda sheet that I am using for my references.
2. I received the credit report for Calif. Sure enough it has "Mr. Gumball" and other incorrect information on it. Do you remember the sheet that I sent to you about my credit reports?
3. What I was giving you, over the phone was a "Clinical Diagnosis" of the interview process at KTC. Treat it as a report, not an incrimination of you or your methods.
4. It seems to me that every time I said something, that you came back with a "reflex" reply.
Wow, that is NOT the way to do business!
Just accept the statement and say "thank you".
Make a note, if necessary that this candidate need more coaching in...
5. You kept on saying that "I told you this" or "I went over this with you"...
Jim, do you remember me telling you about how I receive information.
"I receive information from READING a memo or an e-mail."
Talking to me, telling me something has NO effect.
---
As a business man, a recruiter, a seller of services, a person deeply involved in human communications, you need to:
A. Recognize HOW other people get their information (in to their brains, into their awareness).
B. Act upon that recognition, (that you have perceived) and "spoon feed" people / candidates / customers information in the "method they need.
MOST SERIOUS ITEM. PAY ATTENTION ON THE PHONE!
6. About your telephone manners.
---
As a communicator you need to sit down and examine what you are doing.
---
I am an older person and I can tell when someone is not paying attention.
When someone is not giving me their FULL time and attention.
When someone is multi-tasking, while on the phone.
When someone, on the phone, is listening to someone else.
---
Jim, it is not that you are talking to me and THEN making notes,
it was that during the ENTIRE conversation, I NEVER had your attention.
---
(The "reflex reply" that you can make is that you did pay attention.
My "reflex reply" is that my perception is that I NEVER had your full attention).
---
A phone conversation with people / candidates / customers is not the time for multi-tasking.
--
I have seen good communicators, actually stand-up, when talking on the phone.
---
If you have to talk to someone else in the room, let the person on the phone know what is going on, ask their permission to talk, cover up the receiver, and come back to the conversation as soon as possible.
---
If there is noise or something else going on, find ways to ignore it. Wear earphones if necessary.
Stand and face the wall, if necessary.
Pat
posted by Patrick OMahony SR at 10:07 PM
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